Refund policy

At Sezane Avenue, your satisfaction is our priority. We aim to deliver stylish, high-quality products at the best possible value. Please review our policy below to ensure a smooth experience for both you and our team.

60-Day Return Window

You may request a return within 60 days of delivery.

  • To be eligible for a return: Items must be unused or lightly tried on, clean and in resellable condition, and include the original packaging.

  • We do not accept returns for items that show: Heavy wear or damage, stains, odors, or signs of washing, missing parts or missing packaging, or damage caused by misuse or improper handling.

Important Note About Our Products Some of our products may be sourced from display collections, regional stock, or distributed directly from partner manufacturers. Because of this, minor variations such as packaging differences, labeling differences, or slight marks from handling may occur and are not considered defects.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of delivery.

  • Please provide: Your order number, clear photo or video evidence, and a brief description of the issue.

  • If approved, we will offer: A replacement or a full refund.

  • Note: Damage caused by misuse, normal wear, or improper handling is not covered.

How to Request a Return

To initiate a return, contact us at: support@sezaneavenue.com

  • Please include: Order number, reason for return, and photo or video evidence (if applicable).

  • If approved, you will receive return instructions. Returns sent without approval will not be accepted.

Refund Process & Types

Once your return is received and inspected, refunds will be issued to your original payment method.

  • Processing time: 5–10 business days

  • Full Refund: Available for items returned in proper resellable condition.

  • Partial Refund / Store Credit: May be offered for lightly used items on a case-by-case basis.

  • No Refund: Will be issued for heavily used/damaged/non-compliant returns, requests outside the return window, items returned without approval, or items missing major parts or original packaging.

Return Shipping Costs

  • Customers are responsible for return shipping costs.

  • Original shipping fees are non-refundable.

  • We recommend using a trackable shipping method. Sezane Avenue is not responsible for lost return shipments.

Order Cancellations

  • Orders can be canceled within 12 hours of purchase. After processing, orders cannot be canceled.

  • If your order has already been shipped, you may return the item under our return policy after delivery.

Additional Conditions

  • Only purchases made from Sezaneavenue.com are eligible for returns or refunds (no third-party seller returns).

  • Orders marked as delivered cannot be refunded for lost claims.

  • Shipping delays caused by carriers, customs, or external factors are beyond our control.

  • Customers are responsible for any applicable duties, taxes, or import fees.

Contact Us

If you have any questions, feel free to contact us at: support@sezaneavenue.com